THE IMPACT OF TELEMEDICINE ADOPTION ON PATIENT SATISFACTION IN MAJOR HOSPITAL CHAINS

Abstract

The impact of telemedicine on the satisfaction of the patients in large hospital chains is studied in this analysis utilizing secondary, qualitative data from the current literature. Telemedicine has become a fast-growing concept in the delivery of care and has expanded tremendously with the current Covid-19 pandemic. There are not many difficulties, which is far from being overcome, such as the technological ones, or stable levels of satisfaction compared with different types of specialists, or different aging groups. Through a review of literature, this study set up several predictors of patient satisfaction including communication, perceived credibility and virtual interactions. From the findings, it is suggested that intensified efforts could be made to address eliminating telemedicine differences through more individualized approaches. In significance, this study is useful for appreciating telemedicine at the global level as an effective tool that may influence the future healthcare system and increase patient satisfaction.