A study on job characteristics of Aviation industry: An Informative Analysis Using the Job Characteristics Model

Abstract

The aviation business is well-known for its high dependability, and this article analyses and contrasts the employment characteristics in that sector with those in the general service sector. It emphasises the specific knowledge, abilities, and mental aspects needed for each industry. Because of its exclusive emphasis on resilience and proactive safety management, the aviation industry's high reliability organisation (HRO) operates differently from other HROs including healthcare, nuclear power, and chemical plants. The practical application of High Reliability Organisations Theory (HROT) in aviation is most prominent in air traffic control (ATC), where a major focus is placed on resilience engineering and methodical procedures to maintain high safety standards. While both sectors value efficient operations and satisfied customers, the aviation industry is more concerned with safety, technological know-how, and following regulations. In order to compare it with other industries, the article applies the Job Characteristics Model.