Library Resource Utilization and User Satisfaction among Faculty and Students in Academic Libraries in Odisha

Abstract

This study looks into how teachers and students' use of library resources affects their level of satisfaction. Traditional library services have changed as a result of the introduction of digital technology, making it necessary to comprehend how these developments impact user happiness and engagement. This study uses a mixed-methods approach to map how different library resources are used, assess user satisfaction, and pinpoint important variables.  Faculty and student questionnaires and interviews were used to gather data, which was then evaluated using both quantitative and qualitative techniques. The findings show that although preferences and satisfaction levels differ greatly between different categories, both teachers and students place a high importance on digital resources. The quality of library services, accessibility, and resource relevancy were found to be important factors influencing patron satisfaction. The study offers important insights on how libraries might improve their services to better serve the needs of their patrons, including policy recommendations and strategic enhancements. By offering practical suggestions for library administrators to maximize resource allocation and enhance user experience, these findings add to the larger scholarly conversation on library management and user satisfaction.