Digital information services in university libraries: A Field Study at the Central Library of Badji Mokhtar University of Annaba

Abstract

This study aims to identify the digital services provided by the Central Library of the Badji Mokhtar University of Annaba on its website, available on the official website of the University. The study used a descriptive analytical method to address the research questions. The findings revealed a significant interest of the library staff in understanding the needs of their user community by offering new and advanced information services through their website, including remote reception and consultation services, online library registration, online user needs assessment, digital reference services, user training, news awareness services, searching the public library catalogue (OPAC), and accessing theses and dissertations through the national theses and dissertations portal (PNST), as well as searching national and international databases (SNDL), among others. It is worth noting that the library under study does not provide lending services or selective dissemination of information, despite their importance to users, due to the availability of other services such as the Digital Library and the Digital Repository, accessible on the library's website.