A Systematic Review of Technological Adoption Factors and Their Impact on Business Intelligence Implementation in MSMEs for Uncertainty Management

Abstract

In today's dynamic and uncertain business environment, Micro, Small, and Medium Enterprises (MSMEs) increasingly recognize the value of Business Intelligence (BI) for informed decision-making and navigating uncertainty. However, successful BI implementation in MSMEs hinges on various technological adoption factors. This systematic review investigates the impact of technological adoption factors on Business Intelligence (BI) implementation in Micro, Small, and Medium Enterprises (MSMEs) for managing uncertainty. The review specifically focuses on relevant research published between 2015 and the present, drawing insights from databases such as Web of Science, Scopus, IEEE Xplore, and ResearchGate following the PRISMA guidelines. This study conducted a comprehensive search across selected academic databases using keywords like "Business Intelligence," "SMEs," "Uncertainty Management," "Technological Adoption," and " Decision-making." The review unveils critical technological factors influencing BI adoption in MSMEs, including technology characteristics, data quality and accessibility, security and privacy concerns, and integration with existing systems.