A Study On Customer Satisfaction Towards Online And Offline Shopping

Abstract

                    Shopping is part of everyday life. Some people get the essentials when shopping, while others get a little more. It is seen as a way to relieve stress, satisfy the jones of the heart, and add flavor to mechanical life. Shopping is presumably one of the oldest terms for what we have been doing over times. There are two main types of shopping Traditional shopping and online shopping. moment, with the spread of computers, further and further people are" shopping" over the Internet shopping Online shopping (e-shopping) is a type of electronic commerce that allows a consumer to purchase goods and services directly from sellers over the Internet using her web browser. Other names include e-web store, e-shop, e-store, internet shop, web shop, web store, online sorting, and virtual store. Since the advent of the Internet, shopping has certainly been given a new definition. Because of what the Internet has to offer, any person or business that can list and sell products through a website on the Internet can do so from anywhere in the world. Moreover, you don't have to worry about exchanging banknotes as well as online banking. Consumers have the option to pay with various payment methods. Today, it's even easier for customers to find the hardest of all products by simply typing in the product or item they're looking for. Because logistics companies are also on board the train to help ensure product availability worldwide. In fact, online shopping has more and more benefits and advantages, which is why people choose to shop this way over traditional Just click the keyboard to elect and the goods will be delivered directly to the point. Online shopping has come decreasingly popular in the 21st century.  In this paper we have to discuss about the customer satisfaction towards online and offline shopping to collect the information through primary data and secondary data like journal, websites, Magazines etc.