A Study On Customer Satisfaction Mobile Network Services Provided By Telecommunication Sector With Special Reference To Krishnagiri District

Abstract

The Indian Telecommunication enterprise has grown into one thousand million-greenback industry. on this tremendously competitive enterprise, it isn't always simply doing some thing right that subjects, however it's also critical that a corporation is doing nothing wrong. Making profit no longer stays the sole reason of organizations, as focus now a day is on patron pride. therefore, it's far important for every business enterprise to research the existing level of satisfaction of their customers, as to bridge any gaps between the expectations of the patron and the products or services provided via the company. customer pleasure with numerous services presented by using cellular smartphone provider providers is a essential aspect in the telecommunications industry. It without delay influences consumer loyalty and the general achievement of the vendors.  customers. nowadays assume seamless and dependable connectivity, high-velocity statistics offerings, excellent customer service, and competitive pricing. cell cellphone provider providers are continuously striving to fulfill and exceed those expectations to enhance consumer satisfaction. The pleasant of community coverage and get in touch with reception is a fundamental determinant of user satisfaction. A dependable community ensures that customers could make and receive calls, send texts, and get right of entry to the net with out disruptions or dropped calls. speedy and regular data services, such as 4G and 5G connectivity, also are pivotal in meeting the demands of modern-day phone customers.

When customers encounter a problem or have a question; they expect immediate and effective support from their mobile phone provider. This is a descriptive study carried out in Krishnagiri district of Tamil Nadu. The study is mainly based on primary data collected from the mobile phones of customers in Krishnagiri district. The main objective of this study to investigate user satisfaction with mobile phone providers is a multifaceted concept that includes network quality, customer support, and price. To remain competitive in this industry, providers need to continuously improve their services to meet and exceed the evolving expectations of their customers.